FREQUENTLY ASKED QUESTIONS

1 - Basket : Check the contents of your order. At this step, you can change the quantities and enter a promotional code.

2 - Customer information : Enter your personal information.

3 - Delivery: We offer you secure delivery.

4 - Payment: We offer several payment solutions, the choice is yours.

5 - Order confirmation : To be sure that your order has been recorded, you must reach this step. You will also receive a confirmation by e-mail or SMS (indicate your telephone number) with the reference of your order.

We have implemented a size guide on all items in the store. If you are still hesitant after consulting it, contact our customer service directly, our team will be happy to help you quickly.

The average processing time for an order is 48 hours .

Orders are prepared from Monday to Friday, when all products are available.

Our delivery times to France and Europe:

Processing your order, making the products and delivery (free for orders over €30) requires our team to take 10 to 20 working days . We do everything we can to ensure that you receive your order as quickly as possible, without compromising the quality of our merchandise.

For orders under €30, delivery is available for only €4.90. In addition, we also offer a premium delivery option at €9.90 which covers the loss, theft or breakage of your order. Take advantage of these options to choose the one that suits you best!

Delivery to our store depends on the amount of your order. If your order reaches €30 or more, delivery is free. For orders under €30, there is a delivery charge of €4.90.

In addition, we offer a premium delivery option at €9.90 which covers the loss, theft or breakage of your order. So, you have several choices depending on your needs and your budget.

Once your order is placed, you will automatically receive your order number:

• by SMS (if you provided your phone number)
• or by email

You will then just have to enter your order number in our tracking platform in order to follow the progress of your package.

⚠️ It may take 5-10 business days for your tracking information to update.

If you have entered your order number into our tracking platform and it does not display any information, don't panic! It may take 5-10 business days for the carrier to update the tracking information.

If you placed an order with several items and you have already received half of your order without having received the other half, don't worry!

We work with several storage warehouses, and depending on your order, you may receive your items in several shipments.

First of all, make sure you have checked the status of your package in our tracking platform .

Then do not hesitate to contact our customer service, or you can write to us directly by email . We are here to help you!

Your security is our priority: our site only offers secure and guaranteed safe payment methods.

We accept the following methods:

- Visa or Mastercard bank cards
- Apple Pay
- American Express
- PayPal

All payments are protected by our 128-bit SSL encrypted payment processor. Currently we do not accept checks.

Obviously, your information is secure!

The "HTTPS" present in the URLs of our store testifies to the quality of our services.

HTTPS is the variant of "http" secured through the use of SSL/TLS protocols. It is used to protect financial transactions on merchant sites. As e-retailers, we realize that using SSL is essential these days. This is the best way to guarantee the security of your data and protect yourself against any attempt at hacking or identity theft.

Visually, the SSL certificate is represented by a padlock which appears in the URL bar of the web browser. It is also symbolized by an "s" which means "secure" and which is added to the "HTTP" protocol in the address bar of the website.

So, what are you waiting for to make your payment safely?

When we receive your order, the amount due will be debited within 24 hours of receipt.

First of all, start by checking the expiration date of your bank card. It is also possible that you have reached the limit of your bank card. In this case, do not hesitate to contact your bank for more information.

No. Except in exceptional cases, we only accept one discount code per order.

If you wish to return your order or an item from it for X reasons, it is of course possible. We accept returns within 14 working days from the day we receive your order. Returned items must be in new condition, have never been worn or washed. We will inspect the items once we receive them*.

*We reserve the right to refuse an item if it does not meet the criteria mentioned above.

To find out how to return, please send an e-mail explaining your request and including your order number to: info@farce-et-trap.fr .

❌ All package returns made after the legal withdrawal period of 14 days from the delivery date cannot be refunded by us. Thank you for your understanding.

Do not hesitate to consult our refund policy to find out all the terms concerning refunds and returns.

Upon receipt of your return package, we analyze and inspect your items to verify their conformity.

❌ If your items arrive in poor condition, we will be forced to return your package to you. Thank you for your understanding.

No worries ! Our refund times are 7 to 14 days. If after 15 days you have still not received anything, please contact our customer service by sending an e-mail to: info@farce-et-trape.fr .

Our After-Sales Service is available from Monday to Friday and responds on average within 24 to 48 hours (except weekends and public holidays).

We will do everything we can to respond to your request as quickly as possible. Thank you for your understanding.

If the answer to your question is not found in our frequently asked questions, do not hesitate to contact our customer service directly, or send an e-mail to: info@farce-et-trape.fr .

Our team will be happy to answer your question! Remember that your satisfaction is our priority, so don't hesitate to send us an email with any questions you have!